Buy your tickets.Get support as needed.

Yes. First-time customers can request 2 free support tickets, with no purchase required. The trial is limited to one per organization and covers eligible troubleshooting issues within our standard support scope. After your trial, you can purchase a bundle of 25 or more tickets if you wish to continue.

Your initial paid purchase is a minimum of 25 support tickets. Choose a 25, 50 or 100 bundle, with the exact quantity confirmed in your quote. The 2-ticket free trial is separate from this minimum. You can purchase a larger pool and add more tickets as needed.

No. This is a prepaid ticket pool, not a monthly or yearly plan. There is no subscription or recurring commitment. Paid tickets must be used within the validity period shown when selecting your plan.

Paid tickets expire at the end of the validity period shown when selecting your plan. There is no rollover, extension on renewal or refund for unused tickets. Each additional purchase has its own expiry date and does not extend older tickets.

Yes. Purchase a 25, 50 or 100 ticket bundle to top up your pool whenever needed. Each new purchase is valid for the duration shown when selecting your plan.

The client pays all Microsoft or third-party vendor fees directly. Each separate vendor support case also uses one purchased 365 Help center ticket for our support and coordination. We do not pay or reimburse vendor ticket fees, subscriptions or other charges.

No. The same per-ticket price applies across the supported Microsoft products. Contact us for current ticket pricing.

Paid ticket purchases cannot be cancelled and are non-refundable, including unused tickets, except where applicable law requires otherwise.

Ticket support is for troubleshooting existing environments. For hourly assistance or part-time resources, choose Evigur Flex. For scoped project delivery, choose Evigur Professional Services. For professionals joining your team, contact Evigur Solutions about staff augmentation.