Build, modernize and configure your Microsoft environment.

When your requirement goes beyond operational support, Evigur Professional Services delivers separately scoped Microsoft cloud projects with defined requirements, deliverables, milestones and acceptance criteria.

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Client Support Overview
Sample Portal
Open tickets
12
Within SLA
96%
Potential savings
40%

  • Exchange mail-flow review

    INC-1048 · High priority

    Within SLA

  • Power Platform connector

    REQ-2176 · Normal priority

    In progress

  • Copilot readiness assessment

    ADV-0834 · Advisory

    Review

Microsoft 365 Support Across Your Entire Environment

Get expert support for the Microsoft 365 services your business depends on every day.

Microsoft 365 support

Incident resolution and administration across Exchange Online, Teams, SharePoint, OneDrive and Microsoft 365 applications.

Exchange · Teams · SharePoint · OneDrive

Identity and endpoint support

Assistance with Entra ID, multifactor authentication, Conditional Access, Intune, compliance and Windows Autopilot.

Entra ID · Intune · MFA · Autopilot

Security and governance

Support for Purview, DLP, retention, sensitivity labels, secure collaboration and information protection.

Purview · DLP · Retention · Governance

Microsoft Azure support

Operational guidance for Azure infrastructure, networking, identity, monitoring, security and cost visibility.

Infrastructure · Networking · Monitoring · Security

Microsoft Power Platform

Support for Power Apps, Power Automate, Dataverse, environments, connectors, governance and solution lifecycle.

Power Apps · Power Automate · Dataverse · ALM

Microsoft Copilot services

Readiness, security and data review, governance, adoption planning and support for approved Copilot use cases.

Readiness · Governance · Adoption · Use cases

Migration services

Assessment, planning and execution for email, tenant and collaboration-data migrations under an agreed scope.

Tenant · Email · SharePoint · Data

Managed operations

Ongoing administration, incident support, service reviews and improvement planning under a defined service plan.

Administration · Support · Reviews

Advisory and optimization

Architecture guidance, governance roadmaps, licensing observations and practical improvement recommendations.

Architecture · Roadmap · Optimization

Hybrid support model

Responsive coordination with cost-effective technical depth

Our U.S.-based and offshore teams work as one delivery model. Customer communication, ownership and governance remain clear, while distributed technical coverage helps extend availability and control overall support cost.

U.S.-based coordination

Customer communication, service ownership, planning and escalation coordination aligned to your engagement.

Distributed technical coverage

Offshore engineering capacity supports troubleshooting, administration, evidence gathering and documented follow-through.

Affordable support structure

A blended delivery model helps reduce service-delivery cost without hiding where or how support is provided.

In-house client support platform

A browser-based ticketing system built around your team

Our in-house, custom-built ticketing system is browser-based and can integrate with Microsoft Teams, allowing clients to create, track and manage support tickets without changing how their teams work. Each client receives a separate, access-controlled tenant with its own dashboard, users, tickets, SLA reporting and support history.

Features, Microsoft Teams integration, isolation model and service levels depend on the contracted configuration.

Browser-based client portal

Submit, update and monitor support requests securely from a modern web browser.

Microsoft Teams integration

Connect ticket notifications and support workflows with Microsoft Teams, subject to configuration.

Separate client tenant

Your users, tickets, reporting and access permissions are organized within an access-controlled client workspace.

Ticket and SLA dashboard

See status, priority, ownership, activity and applicable SLA performance from one dashboard.

Direct access to your team

Eligible plans can include direct collaboration with an assigned support team and dedicated Customer Success Manager.

Reporting and support history

Review trends, resolution notes, vendor-case activity and an auditable history of ticket updates.

Microsoft and third-party escalation

We help move vendor tickets from problem statement to closure

Customers often lose time repeating their issue, collecting diagnostics, responding to multiple engineers and validating whether a proposed fix actually works. We provide technical continuity throughout that process.

  1. Prepare

    Define impact, severity, timeline, reproduction steps and required evidence.

  2. Submit

    Your organization opens or authorizes the ticket through its vendor support account; we help prepare the content.

  3. Engage

    We help respond to technical questions, supply logs and participate in calls.

  4. Track

    We follow actions, dependencies and outstanding requests to maintain momentum.

  5. Close

    We validate the resolution, document the outcome and support case closure.

What our coordination can include

  • Ticket narrative and severity preparation
  • Logs, screenshots and diagnostic evidence
  • Technical responses and meeting participation
  • Follow-up tracking and stakeholder updates
  • Fix validation and closure documentation

Client and vendor responsibilities

  • Maintain the Microsoft or third-party support contract
  • Open or authorize the ticket through the client account
  • Provide required tenant and system access
  • Approve vendor-requested changes where applicable
  • Pay all vendor ticket, license and support fees

Terms apply. See Microsoft and third-party ticket responsibility terms.

Service detail

Coverage organized around business needs

Incident support

Restore service and reduce user disruption.

  • Issue triage and diagnostics
  • Configuration troubleshooting
  • Priority and impact assessment
  • Progress communication
  • Resolution documentation
  • Recurring-issue identification

Administration

Support everyday platform operations.

  • User, group and license tasks
  • Mailbox and collaboration settings
  • Identity and access controls
  • Device and application policies
  • Governance configuration
  • Change planning

Projects and improvement

Deliver defined change with clear outcomes.

  • Migration readiness
  • Power Platform solutions
  • Copilot readiness and adoption
  • Azure operational reviews
  • Security and governance roadmaps
  • Knowledge transfer

Scope clarity

Know what belongs in support—and what needs a project

Clear boundaries prevent billing surprises and help the right team engage quickly.

Typically handled through support

  • Incident triage and troubleshooting
  • Routine administration within plan limits
  • Configuration guidance
  • Service-request coordination
  • Operational recommendations

Usually scoped separately

  • Large migrations and tenant consolidation
  • New application or automation development
  • Major architecture redesign
  • Organization-wide Copilot rollout
  • Remediation programs and implementation projects

Simple Support from Request to Resolution

A structured, transparent path from first contact to ongoing support.

Raise a Request

Tell us what you need help with.

Get the Right Expert

Your request is matched with the appropriate Microsoft 365 specialist.

Track Progress

Follow updates, ownership, priority, and SLA status.

Resolve the Issue

Our experts troubleshoot, fix, and document the solution.

Improve Continuously

Recurring issues and operational gaps can be identified for future improvement.

Designed for your environment

Support that adapts to business and regulatory needs

Financial services

Identity, information protection and controlled collaboration.

Healthcare

Secure access, device management and workforce productivity.

Professional services

Remote collaboration, document sharing and administration.

Manufacturing

Distributed users, devices, frontline access and operations.

Education

Identity, devices and collaboration across students and staff.

Retail

Multi-location users, endpoints and secure access.

Frequently Asked Questions

No. 365 Help center is owned and operated by Evigur Solutions, an independent service provider. It is not an official Microsoft support service.

Coverage can include Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune and Purview. Exact coverage and exclusions are confirmed in the applicable service agreement.

No. A service commitment begins only after entitlement and scope are confirmed under an active agreement. Existing clients should use the designated client support channel.

No. Clients maintain their own Microsoft or third-party support entitlements and pay any related fees. We help prepare the case, coordinate technical communication, gather evidence, validate the resolution and support closure.

Yes. Migration, configuration and advisory work can be delivered as separately scoped projects or included where expressly stated in a managed-service agreement.

Let’s clarify what your team needs.

Schedule a 30-minute consultation to discuss your Microsoft 365 environment, current support challenges and the right engagement model.

Schedule a Consultation →