Service Fees, Billing & Payment Structure

365 Help center is a proprietary service platform and product owned and operated by Evigur Solutions Corp.

Evigur Solutions Corp. is the legal entity responsible for providing services, entering into customer agreements, issuing invoices, collecting payments, and delivering services through the 365 Help center platform.

All subscriptions, consulting engagements, managed services, support plans, and professional services are contracted with and billed by Evigur Solutions Corp.

BUSINESS MODEL

Evigur Solutions Corp. operates as a technology company providing consulting, managed IT services, support services, automation solutions, and professional services. Through the 365 Help center platform, Evigur provides a subscription based outsourced Microsoft 365 support to clients

SERVICES OFFERED

365 Help center, a product of Evigur Solutions Corp., provides services including but not limited to:

Microsoft 365 Administration and Support
SharePoint Consulting and Development
Microsoft Teams Administration
Microsoft Copilot Deployment and Adoption Services
Power Platform Development
Power Apps Development
Power Automate Solutions
Microsoft Purview Administration
Cloud Administration and Governance
Managed IT Services
Security and Compliance Consulting
Migration and Implementation Services
Automation and Workflow Solutions
Technical Support Services
Microsoft 365 Tenant Health Assessments
Governance and Compliance Reviews

STANDARD SERVICE PLANS

The following plans are currently offered through the 365 Help center platform:

Service Plan

Price

Free Trial

USD $0 (14 Days)

Pro+ Plan

USD $2,500 Per Month

Enterprise Elite Plan

USD $6,000 Per Month

Plan pricing and included features may be updated from time to time at the sole discretion of Evigur Solutions Corp.

CUSTOM ENTERPRISE SERVICES

Enterprise customers may receive custom pricing based on business requirements and service scope.

Pricing factors may include:

Number of users
Number of Microsoft workloads supported
Support coverage requirements
Tenant complexity
Security and compliance requirements
Migration complexity
Automation requirements
Professional consulting requirements

Custom engagements may be governed by:

Statement of Work (SOW)
Service Agreement
Master Services Agreement (MSA)
Enterprise Services Agreement

BILLING AND PAYMENT PROCESS

Prior to service activation, Customers must:

Accept the applicable Terms & Conditions
Accept the Privacy Policy
Complete onboarding requirements
Provide valid payment information

Subscription fees are billed and collected in advance of service delivery.

All payments are collected by Evigur Solutions Corp. through authorized payment processors, including Razorpay and other approved payment service providers.

SUBSCRIPTION BILLING

Monthly subscription plans are billed at the beginning of each billing cycle.

Subscription fees provide access to:

365 Help center platform services
Technical support resources
Ticket management services
Knowledge-base resources
Managed services
Consulting services included in the selected plan
Other plan-specific benefits

PROFESSIONAL SERVICES BILLING

Professional services that fall outside standard subscription plans may be billed separately.

These services may include:

Consulting engagements
Migration projects
Implementation services
Custom development
Automation solutions
Governance reviews
Security assessments

Such services may require:

Full payment in advance
Deposit payments
Milestone-based payments
Completion-based payments

as specified in the applicable Statement of Work or Service Agreement.

MILESTONE-BASED PAYMENTS

Standard subscription plans are not milestone-based.

For custom consulting, migration, development, automation, or implementation projects, milestone payments may be collected according to agreed project phases and deliverables.

SERVICE DELIVERY

Upon successful payment and account activation, Customers receive access to applicable services based on their selected plan or service agreement.

Service delivery may include:

Platform access
Technical support
Managed services
Consulting services
Project delivery services
Knowledge-base access
Administrative services
Automation and implementation services

REFUND POLICY

Unless otherwise stated in a separate written agreement or required by applicable law, subscription fees are non-refundable.

Customers may cancel future renewals at any time. Cancellation will prevent future billing but will not result in a refund for the current billing period.

CONTACT INFORMATION

Evigur Solutions Corp.

Website: https://www.evigur.com

General Inquiries: info@evigur.com

Support: support@evigur.com

Sales: sales@evigur.com